Privacy Policy.
How Elyvant collects, uses, stores, protects and otherwise processes your personal information.
Effective date: 24 September 2026 · Last updated: 24 September 2026
1. Introduction
Elyvant respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Elyvant collects, uses, stores, protects and otherwise processes personal information when you visit our website, communicate with us, submit an enquiry or choose to receive communications from us.
Elyvant processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
This Privacy Policy should be read together with our Terms of Use and Cookie Policy.
2. Who we are
Elyvant is a South African digital marketing business providing services including digital marketing strategy, social media strategy, communication strategy, brand strategy, brand building, social media marketing and content creation.
Legal entity: ELYVANT (PTY) LTD
Trading name: Elyvant
Registration number: 2020/471593/07
Email: hello@elyvant.co.za
For purposes of applicable data protection legislation, Elyvant is responsible for the processing of personal information described in this Privacy Policy.
3. What personal information we collect
Depending on how you interact with us, we may collect information such as:
- Name and surname
- Business or organisation name
- Email address
- Telephone or mobile number
- Website address
- Information contained in an enquiry or message
- Information you voluntarily provide when communicating with us
- Marketing communication preferences
- Records of your consent or withdrawal of consent
- Technical information relating to your use of our website, where applicable
We only seek information that is reasonably necessary for the relevant purpose.
4. Information collected through our contact form
When you submit an enquiry through the Elyvant website, we may collect the information you provide so that we can:
- receive and understand your enquiry;
- respond to you;
- communicate with you about your enquiry;
- arrange a meeting or further discussion where requested;
- provide information about relevant Elyvant services; and
- maintain appropriate records of our communications.
Submitting a contact enquiry does not, by itself, mean that you have subscribed to Elyvant’s marketing communications.
5. Marketing communications
Where we ask you separately whether you would like to receive marketing communications from Elyvant, you may choose whether to provide that consent.
If you provide consent, we may use your contact information to send communications relating to Elyvant, including:
- marketing insights;
- articles and content;
- updates;
- information about Elyvant’s services;
- events or initiatives;
- relevant offers; and
- other communications relating to digital marketing, branding, communication and related services.
Marketing consent is optional and is not required to submit an enquiry through our website.
We will maintain appropriate records of marketing consent where required. You may withdraw your consent to receive marketing communications at any time by using the unsubscribe mechanism provided in a communication or by contacting us using the details provided in this Privacy Policy.
Our direct marketing communications will identify Elyvant and provide an appropriate means for you to request that further communications cease.
6. Our legal basis and purposes for processing information
We process personal information only where there is a lawful basis to do so.
Depending on the circumstances, processing may be necessary to:
- respond to a request or enquiry;
- provide a service or take steps at your request before providing a service;
- comply with a legal obligation;
- protect our legitimate business interests where permitted by applicable law;
- maintain business and communication records; or
- process information based on your consent, including where you voluntarily consent to receive direct marketing communications.
We will not collect or use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by law or otherwise appropriately authorised.
7. Cookies and similar technologies
Our website may use cookies and similar technologies.
Some cookies may be necessary for the website to operate. Other cookies, such as analytics or marketing technologies, may be optional depending on the services implemented on our website.
Where applicable, we will provide visitors with choices regarding optional cookies and similar technologies.
You can read more about the cookies used by Elyvant and manage your preferences through our Cookie Policy and cookie preference controls.
8. Sharing personal information
We do not sell or rent your personal information. We may share personal information with carefully selected service providers where this is reasonably necessary for operating our business or providing services to you.
Depending on the services we use, these providers may include:
- website hosting providers;
- website form or communication providers;
- email providers;
- customer relationship management or marketing platforms;
- analytics providers;
- scheduling or meeting platforms; and
- professional advisers or service providers.
Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate safeguards are in place.
9. International processing
Some service providers used by Elyvant may process or store information outside South Africa.
Where personal information is transferred across borders, Elyvant will take reasonable steps to ensure that the transfer and subsequent processing comply with applicable legal requirements.
10. Security
Elyvant takes reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, disclosure or other unlawful processing.
However, no method of transmitting or storing information can be guaranteed to be completely secure.
If we become aware of a security compromise affecting personal information, we will take appropriate steps in accordance with applicable law.
11. Retention of personal information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, to comply with legal obligations, or for other lawful purposes.
The retention period may therefore differ depending on the type of information and the reason for which it was collected.
Where personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to any legal or legitimate retention requirement.
12. Your rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion or destruction of information where legally applicable;
- object to certain processing;
- withdraw consent where processing is based on consent; and
- object to or withdraw consent for direct marketing.
You may contact Elyvant using the details below to exercise these rights.
We may need to verify your identity before processing certain requests.
13. Marketing preferences
If you have consented to receive marketing communications from Elyvant, you may withdraw that consent at any time.
Every electronic direct marketing communication from Elyvant will provide an appropriate means to request that further communications cease.
We will maintain appropriate records of marketing preferences and objections so that we can respect your choices.
14. Third-party websites
Our website may contain links to websites or services operated by third parties.
Those websites have their own privacy practices and policies. Elyvant is not responsible for the privacy practices of third-party websites that we do not control.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
15. Children’s information
Our website and services are intended primarily for businesses and professional users.
We do not knowingly seek to collect personal information from children through our website.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
The latest version will be published on our website with its effective or updated date.
17. Contact us
If you have questions about this Privacy Policy, wish to exercise a privacy right, withdraw marketing consent or raise a concern about how your personal information is processed, please contact us:
Elyvant
Email: hello@elyvant.co.za
18. Complaints
If you believe that your personal information has been processed in a manner that does not comply with applicable privacy law, we encourage you to contact Elyvant first so that we can investigate and attempt to resolve the matter.
You may also lodge a complaint with the Information Regulator of South Africa where applicable.
Information Regulator
Website: inforegulator.org.za
Email: POPIAComplaints@inforegulator.org.za
Telephone: +27 (0)10 023 5200
This Privacy Policy was last updated on 24 September 2026.